Andrew Sekel
15/06/2023
Do not stay here.
We had a terrible experience. For my wife's birthday, we were going hot air ballooning and staying at Harrigan's, as it is close by.
For dinner on Saturday night, we booked a table for two next to the fireplace. On arrival 10 minutes early we were seated next to the cash register and the Passover bar, I questioned the manager as to why we were not receiving a table at the fire. We were told that this table was booked for us, and I asked them to find me a better table. Apparently I was not nice enough and was threatened with being thrown out by the restaurant manager.
I shut my mouth and took a share table in the bar area and we ate our dinner after complaining to the bar manager with no further success as the restaurant manager came over and intervened.
After eating dinner, I went to thank the chefs for a lovely meal as I usually do. At this stage I was again approached by the restaurant manager, and I asked her to see things from my perspective. She would not listen and kept talking over me, so I walked away, not wanting to make my wife's night any worse. When I got back to my table, the security approached me and threw us out as the restaurant manager had lied to them and told them I had sworn. I absolutely did not swear or raise my voice, The restaurant manager had obviously wished to cover up the situation that she caused. We left quietly and will never return.
No apology was made or any attempt to rectify the situation once the mistake had been made. We were made to feel that the mistake was our fault.
There are so many lovely places to stay in the Huntervalley. Do not stay here.
I am anticipating a comment from management below that will make some excuse and blame it on me.
Very disappointing experience.