Tulloch Stewart
27/06/2026
TLDR: Stay somewhere else!
Our family\'s stay at Hahndorf Old Mill hotel in early June was honestly one of the worst accommodation experiences we\'ve had.
The problems started before we\'d even settled in. My brother\'s bathroom hadn\'t been cleaned properly and still had used, wet towels left behind by the previous guests. They weren\'t asking for much, just for the dirty towels to be removed and replaced with clean ones. Instead, they were told that because housekeeping was outsourced to a third-party cleaning company, the hotel couldn\'t simply replace the towels and they would need to move rooms instead. That response was baffling.
My uncle\'s room hadn\'t even been vacuumed, and when he raised it with staff he was told he\'d have to wait until the next day for the cleaners rather than having the room cleaned properly that day.
My parents\' heater didn\'t work, forcing them to move rooms as well.
After all these issues, our family friends arrived the following day. We specifically asked the front desk to make sure they were given a good room after everything our family had already experienced. Unfortunately, even that didn\'t happen. Their room had a leaking ceiling and they also had to move rooms.
Compared to everyone else, I initially thought we\'d been lucky. Unfortunately, our room had a strong damp, musty smell as soon as we walked in, like it had been affected by moisture or mould for a long time. The carpet was partly dirty, there was black mould on the bathroom ceiling, and during the night I woke up to a cockroach crawling in my armpit. It was absolutely disgusting and made it impossible to feel comfortable for the rest of the stay.
When almost every room booked by the same family has a different serious cleanliness or maintenance issue, it\'s no longer bad luck. It points to a systemic problem with housekeeping, maintenance and quality control. Dirty rooms, mould, broken heating, leaking ceilings, insects, and an inability to resolve simple housekeeping issues on the spot are simply not acceptable for any accommodation.
I rarely leave negative reviews, but people deserve to know what they may be walking into. Based on our experience, I cannot recommend staying at Hahndorf Old Mill hotel.