Nancy Vijo K
30/12/2023
We had initially requested for a double room with shared bathroom which we were trying to upgrade to a private en-suite with no luck. A shared bathroom is a challenge when you have a 4 year old who will wait until the last moment to wee ?? Kate, a friendly service staff went out of her way to help us swap our rooms with another family, who were looking for a double room with 2 single beds. She dint have to, but she empathized (being a mom herself) and went out of her way to ensure that we got a private en-suite. She also checked to ensure that we were comfortable, requested if she make a dinner booking for us, if we needed water in the room for the kids. I understand that service staff do this usually, but there was a difference in the way Kate did it, she genuine cared!
The interiors of the hotel and the room were simple, class, clean and elegant. It carried "old vibes" and decor to suit the age of the hotel (started in 1883). The food served at the restaurant was good. They even had a kids playroom in the restaurant to keep them busy.
All in all, it was a beautiful experience, with friendly hotel staff. Definitely recommend for a stay with your family.
A huge shoutout to Kate once again??. Grand view hotel, you've got a good one there! We are definitely recommending this place to all our friends and will come back again!