To preface, I had no intention of reviewing until after our interaction with management.
Location is amazing and it is a quaint little venue with old style rooms.
We were booked for 3 nights.
Night 1 my husband and son experiences severe hayfever symptoms. We boiled it down to the blanket and removed it from the room and took Antihistamines. The following morning we were all back to normal within 20minutes of leaving the room. My husband informed housekeeping of this as they came past to empty the bins.
*interjection here - they advertise breakfast starting at 8. However everything was still no lights and locked up at 8.10 so we went elsewhere for breakfast.
Night 2, the hayfever symptoms continued now with my daughter and I also experiencing them. In the morning I explored the room and on closer inspection found cobwebs in various places and the skirting boards were filthy. We decided not to stay a third night.
Upon checking out we informed the person at the desk of the dusty state of the room and it causing discomfort. Management was called to assist. Unfortunately the manager was very rude to my husband saying \"it took you 2 nights to realise the room was dusty?\". Once we made it clear we weren\'t seeking a refund simply informing them that their cleaning routine needs improvement, the manager said \"Yeah we have new cleaners and they aren\'t great.\" We weren\'t happy with the way we were spoken to by management. And that is the ONLY reason this post is being made.
Don\'t stay here. Rooms are dusty enough to cause respiratory issues. Management are rude and themselves say their cleaners are not up to an appropriate standard.
They attempted to offer a free nights stay when my husband was upset at the way we were spoken to. We will not be returning.