A local who have visited this establishment a number of times each time with mixed feelings.
Went their for dinner on Saturday night and realised price was higher when I ordered. When I questioned it, I was advised there is a surcharge. I pressed them on it as there is no mention of it on any menu nor advertised in the pub. They said it was because they have a band later but refunded the surcharge.
As we waited for our food, the manager/owner walked past, and we asked her why she is illegally charging surcharges without advertising it, as customers should be able to make informed decisions.
She got aggressive and said I am not talking to you and told us to F off. At no point did we swear or show any aggression towards her. She then proceeded to get the other owner and security. The other owner, without asking what happened said " you don't treat a lady like that. Give them their money back and they can f off". We hadn't even finished our first drink and at no time were we abusive to the female owner. Even the security guard and regular manager were shocked by their response.
This is how they treat locals. 18 other pubs in the area. Choose wisely.