If I could give 0 stars I would. Initially enquired in April 2023 about booking Burleigh Bowls for our post wedding event on 20 September for approx. 50-100 people for an arvo of bowls & drinks. Finalised & paid $200 deposit in September 2023. Was told yesterday (10 days prior to our event) that there had been a policy change & that we now needed to pay for every single person to bowl. Near impossible given it's a casual arvo event where people can show up & leave as they please. I was told in writing that as long as the $200 deposit was paid and used towards bowls that we could just pay for anyone else who wanted to bowl on the day.
When I called about the policy change that I was expected to abide by 12 months after confirming my booking, Kiri, who is the rude, condescending manager, wouldn't budge & stated it was a new policy & that I couldn't expect to have a space booked out for just $200. Even though that was what was agreed at the time. Even with EVERYTHING in writing, I was still being forced to pay more money if I wanted to keep the space I had booked in September last year. Kiri even had the audacity to say to me on the phone 'yeah I'm sure this isn't the kind of stress you need right before your wedding'.
I have since cancelled my booking, and thankfully found another venue, who were very helpful and polite considering they have been given just 9 days notice. When I asked to speak with Kiri on the phone about cancelling, she cowardly declined to speak with me. She was so worried about the fact I had only paid $200, forgetting that 50-100 people would be spending copious amounts of money for an entire afternoon on drinks, so jokes on her. Burleigh Bowls won't get another cent from me as long as Kiri works at that establishment.
I would like to end by saying Ali, at Burleigh Bowls, was extremely lovely, polite & professional & did everything she could to help with my booking.