Tawanda Mutengwa
16/05/2021
I may have just gone at the wrong time or day, but found the staff particularly unbothered, and really didn't care about customer experience or satisfaction. It felt like customers are a bother by visiting the place. It could just be the tone and their delivery of the message, coupled with their demeanour. Examples include, no effort in trying to find tables for customers, no single effort made, or even to work with the customer to find a solution so that the customer feels welcome and that their contribution to their business is at the very least welcome. Food was delayed, had to wait for over 30 minutes. I'll give it a pass. Not that it means anything to them anyway, they do have enough business from returning customers, which explains why first time customers are the bottom of their priority, if at all on the priority list.