barbara johnstone
24/01/2022
I am new to the island and was told the Bowls Club was a nice place to visit. Upon arriving, I couldn't sign in outside, so went inside to sign in with my mask in hand and the woman at reception yelled "put your mask on!" I was a bit gobsmacked at her attitude. I said that I had every intention of putting it on once I checked in. She said you have to walk in wearing your mask. I apologised and said I didn't know as I was new here. I then went upstairs to wait for my friends and was just upset how I was spoken to. Told my friends not to come there. Ended up in tears. Gentleman behind counter was very nice, so was Duty Manager. My point is. She could have said to me, "excuse me, could you please put your mask on," not yell at me. I am sad and won't be going back. I know this may be a one off thing, and you may think I am petty, but when you have never been there before and she didn't know that, be nice to people, don't yell. I have worked in hospitality, managed a few places and never spoken to anyone like this.Always had great staff. ???"