Andrew Mercado
12/08/2022
My friends had a dreadful experience trying to book a birthday party for me at this hotel. Originally, my friends would not tell me the true story about what happened, but after the ridiculous response from Beacham management to my original review, my friends forwarded to me the entire email chain - and here are the FACTS:
1. My friends booked a private room to hold a birthday party for me, and all three of them gave over their credit card details.
2. When I found out, a full two months beforehand, I asked if this could be changed to a sit down dinner instead. The Beacham responded with threats about a $1500 cancellation fee.
3. I then told my friends to ignore my change and go back to the original booking. They made an appointment to meet on-site with Claude, but it was his "day off" and it "slipped his mind". Over the phone, with another staff member doing a tour, he confirmed the original room would be ours.
4. Unfortunately, sometime that week, another staff member double-booked this private room to a "South American operator". We were then told we couldn't use the rom anymore and would be given a roped-off area in a public bar instead.
5. By this stage, everybody was fed up, so we decided to move the party to the Oxford Hotel. They didn't require credit card details, they didn't charge exorbitant fees, and the entire night ran smoothly thanks to their great staff. None of us will ever deal with or step foot in the Beacham again.