Henry Nahhas
24/01/2024
My recent visit to 18 Footer club resturant at Double Bay left me thoroughly disappointed on multiple fronts.
First, the food was a letdown. I had high expectations, but the mixed grilled seafood dish was so small in portions for the price of $39 plus the octopus portion was missing although it was clearly listed on the menu. On top of all, I found a human hair in my dish and the manager on duty istead of apologising he came to have a very closer look and made sure I was telling the truth. It took more 13 min to replace. It felt like the kitchen had no regard for quality or presentation.
Finding a table was another ordeal. Despite the fact that we were told booking a table was only allowed for members but for guests we are welcome to come and try or wait until a table is found. On arrival the manager seemed disorganized and overwhelmed, leaving us frustrated as he quickly claimed all tables were all booked. I explained that we came from far western sydney for the first time and hoped to be accomodated as per previous phone call conversation. The manager was rude enough to tell me that he is not a magician and there was not much he can do. Finally we were offered a table next to his counter. I must say at the time, there were two tables one next to window that had no reservation signs and were not even ready.
To top it off, the manager's attitude was appalling. When we expressed our concerns about the seating, instead of addressing our issues, the manager was dismissive and condescending. It was clear that customer satisfaction was not a priority.
Overall, the combination of subpar food, a chaotic seating process, and a manager with a terrible attitude made this dining experience one to forget. I was not even offered any compensation for the dish with the hair and the loss of appetite. I won't be returning, and I can't recommend this restaurant to anyone.