David C
07/03/2024
After several years of going here (and being a member), tonight will be our last.
Went for an evening meal, which was a bad experience from start to finish.
We queued up at the bar area, as there was someone being served in front of us. Patiently waiting to be served, someone casually jumps the queue and orders a drink (what we were trying to do). After they leave, I politely ask the lady behind the bar (Maree) why she served the person who jumped the queue first - she informed me that priority was given to the queue jumper as they were playing bowls!
I explained that we were waiting to order a meal and queried why one member would have priority over another but we were given no apology at all, she simply justified the action of the other member without hesitation. Zero care given and very rude.
After that interaction, we entered the dining area and went to order our meal. 10 minutes later, the food arrived, one meal correct and the other meal incorrect. The guy brought both meals to the table, and when he was informed that one meal was incorrect, he looked at us as if it was our fault. I asked him to take the food away and requested the food that we ordered. He left the table, rolled his eyes and went to speak to the person that had taken our order. After a brief exchange, they went to the kitchen. A further 10 minutes later, the second meal arrived, which was what we ordered.
We ordered chicken schnitzel's (Wednesday specials). I'm not sure what has changed over the last few months (chef?) but the food has gone down hill. It used to be much better.
What should have been a nice night out was ruined by rude and seemingly inexperienced staff who frankly have next no customer service experience.
Always love to support a local business but it will be our last visit here.