Connor Taylor
30/03/2024
Unfortunately, my experience was marred right from the beginning by an unwelcoming encounter with a staff member. Upon arrival, I was greeted not with the expected warmth but by a rather egotistical individual who seemed more interested in reprimanding me over a simple dress code issue than in making me feel welcome. This not only made me uncomfortable but also affected the three social players teeing up with me. Understanding the importance of adhering to the club's dress code, I had no issue with purchasing the appropriate attire from the pro shop. However, the staff member's initial approach left much to be desired in terms of customer service. Interestingly, another staff member later offered a light apology for the discomfort caused by the initial encounter, suggesting that such behavior was not unusual for him, which is disheartening. It's disappointing when spending at the establishment, from the pro shop to the restaurant, is overshadowed by such negative interactions. On a more positive note, the greens were in excellent condition, showcasing the care put into certain aspects of the course. Unfortunately, this was contrasted by the fairways, which were not maintained to the same standard.While I was looking forward to recommending this club to fellow golf enthusiasts, the lack of professionalism displayed by certain staff and the mixed quality of the course facilities have led me to advise against it. It's a shame, as first impressions are crucial, and customer service plays a significant role in the overall experience.