Rachelle Richter
14/09/2024
We had an early 5.30 booking - the place was very quiet - we arrived a few minutes before the rest of our party and I wasn't sure what name it was under so asked whether there was a booking for under the name 'x'.... There was, however it was up the stairs in the back corner - I knew the birthday boy celebrating his 70th had mobility issues, so said politely I'm not sure that would be it, I might just wait for the others only to be rudely snapped and and told nobody booked with mobility issues and were fully booked.... It wasn't what was said, but the tone in which it was thrown was disgraceful. Our party arrived, it was unfortunately the back table up the stairs... after several of us supported the birthday boy up the stairs, we went to order drinks. Second in the queue.... 17 minutes later I got back to the table with my 5 drinks (4 of which were post mix soft drinks) - the poor young girl at the bar was obviously new and had been left to her own devices with no support from the snappy staff who had greeted us earlier.... while not busy, it was over 30 minutes before our whole table (only 10 total) were finally seated with their drinks. Floors we're disgusting and looked like they hadn't been properly cleaned in months with food remaining under tables from an uncleaned lunch service. One good thing I can say was that the food was lovely, I felt for the poor kitchen staff who were being let down by the poor performance of those on the floor.... There were lots of unhappy conversations heard at tables tonight. The poor wife of the birthday boy had dropped balloons and pictures for the table earlier in the day - none of which were on the table and had to be asked for when we arrived - they were sitting in a back room... all in all an awful experience.
If nothing else, please clean the dining room.....