Mia Leeding
04/09/2025
Hands down the worst steak I\'ve ever eaten. My cousin and I came in around midday, keen to have a cheap, tasty pub meal. I ordered the chicken parmigiana and my cousin got the 250g steak, as well as two pepsi max. After sitting down, we were informed that the kitchen were having major issues and the gas had stopped working. They said they could no longer fulfill the chicken parmy, but said they could make us two steaks with steamed vegetables and mash instead. We asked for both steaks to be medium rare, which they assured us they could do. When we inquired about the wait, they did not give us a clear answer, we assumed maybe 20 minutes at most. We were nearly ready to ask for a refund after 40 minutes, but then the food came out. The steak was so overcooked that I nearly choked on it, and could only stomach a couple mouthfuls. The mash was clearly made from powder, and the vegetables were soggy. When we asked the waiter to take our plates away, he said \"I\'m sorry, I knew they\'d be crap\". I am just shocked that Willow Hill felt comfortable serving meals at that standard, and assuring us that they would be fine. We asked for a refund, and were only given $30 when we paid $44. Refunding the entire meal was the least they could do. Why would you continue serving food when you know it is practically inedible?