Jeff Lenard
01/10/2023
100% recommend this hotel if you want to be treated like you're in a school camp. The rooms are mediocre for the price you're paying and they have no consideration for their guests. The rooms are dirty and full of dust. As someone who is allergic to dust, I found it very difficult to sleep, constantly work up my a rash in the back of my throat, sneezing , and sinus blockage.
One great thing is they take noise complaints EXTREMELY seriously.
My friends and I were super excited to spend the weekend in Jindabyne for my fiancés birthday. We had extremely rude and loud neighbours who would swear obscene comments and bang on our wall multiple times even when we were sleeping, waking us up, even though we had the courtesy not to complain. Although on our second night, we were playing cards and listening to music at a very low level (3) and got a knock on our door. It was security claiming they had a noise complaint from our neighbour. We agreed to comply and began to whisper. We then got another knock at 12. We were waiting until 12 to sing happy birthday and cut a cake. It was Sam, security and he told us he got another complaint. We began to argue with him as we were as quiet as can be. As we began to plead our case he threatened to call the police and told us to find another hotel to stay at in the middle of the night because of the noise complaint. I mentioned we just wanted to celebrate my fiancés birthday and cut a cake and he said we have 10 minutes to do so and then go to sleep and that we had to have our 'lights out'. It felt like we were in school and had to follow strict rules. I have video proof of how quiet we were being. As we continued to attempt to make him understand our side he said he will call the police on us. We eventually spoke to the manager and was met with sarcastic comments from both the manager and the security guard and they both had no consideration for us. There was no proof we were being loud and disturbing our neighbours. We even told them that our neighbours were also loud but we were IGNORED. We again tried to explain to him that we were simply whispering to each other. After a few minutes of talking to the manager, he said that he will come to our door with the police if we don't go to sleep within 10 minutes. I sensed racism as we were trying to explain ourselves but instead were shunned. I believe, if we were white we would Not have been treated this was at all. I am a reasonable woman of colour and if I am being treated unfairly, I will know.
Once he left we WHISPERED a happy birthday song for my fiancé and went to bed. The fact that they threatened us multiple times with police and that they would vacate us if they get another noise complaint is ridiculous. My friends literally had to crawl to the bathroom in the middle of the night to relieve themselves which I find absolutely ludicrous.I
f you don't want to be treated like a child I 100% recommend finding another place to stay at. If you read any other review, it mentions how thin the walls are. I don't know how the expect families to stay if it is so easy to get kicked out due to 'noise complaints' . It seems you can't breathe even one decibel louder past 10pm. I can't imagine what they'd do to people who have sleep apnea. This hotel has no consideration for you.
We wasted our money and time at this place and they have lost valuable customers who recommend their friends to stay here. Never again will we come back to this place.