Brad Jeffreys
28/06/2021
UNHAPPY HOUR
Happy Hour was advertised on the in-house video presentation up to 6:00pm so at 5:59pm the three beer drinkers in our group were standing at the bar ready to order. However "Sam" (who we later found out was the bar manager) was chatting away and having a laugh while serving another patron. When Sam was finally ready to take our order we were informed that Happy Hour was over, and despite our pointing out that we were ready to order when Happy Hour was still active Sam told us there was nothing he could do, and the till was computerized - nothing to do with him. It was very clear to everyone in our group that Sam's attitude was the problem, not the till. We are good listeners and interpreters and what we understood from Sam was "I don't care about you at all, don't value your business, and it would not bother me at all if you never came back here and wrote a one star review about your experience". Ok Sam, we heard you.