karen maddern
06/08/2024
My partner and l frequent the full moon hotel quite regularly with our dogs for a meal. We travel from MT Glorious because we enjoy the service, food and location. Today however, has been a different case! We decided to drive to the Full Moon for lunch with the dogs as my partner has just returned from Deployment. On the numerous occasions we have dined at the Full Moon with the dogs we have always been seated outside on the walkway without any issues. We arrived today at 1310 and noted a table was free, I went inside and spoke to a male waiter who informed me the table was free and I sat down and waited for my partner to join me! All other tables were taken and I was looking forward to a nice lunch. My partner sat at the table with the two small dogs when a waitress came outside with another couple and stated the area was not dog friendly and the only tables which were dog friendly were tables 26 - 28 (which were all filled by people without dogs)! We were moved on without any real explanation that policies had changed from our last visit and the couple accompanying the waitress were seated. The reason for the review is because I felt very disrespected in both the manner and tone on which I was spoken to. It appeared that the female waitress had already allocated the table to the couple she had with her and moved us on! This left us in a quandary as we were left just looking quite foolish and rejected!!! I do believe if the policy has changed and you only have a few table for dogs this needs to be sign posted! Your waiting staff need to be trained on how to deal with such a case and maybe look to offering a possible solution. It is a shame this has happened because a visit to the Full Moon was always a nice casual affair!!