nathan waterman
21/11/2022
I just received a phone call from the Hotel staff saying my room booking has been canceled due to overbooking. He specifically quoted that a long-stay tenant would take the room I had booked.
I asked why my room was being canceled as I booked over the phone on 1/10/2022, it was explained to me that the hotel was already completely booked at the time and that a staff member error was at fault. This was because they had two booking books, one for a short stay and one for a long stay.
I asked if anything could be done, and the response was straight no. I would not recommend booking any type of short-stay accommodation, as it seems your booking can be canceled fairly abruptly with no real warning so close to your event date.
My booking date was 17/12/2022, this may seem a reasonable time of notice of overbooking but I question why it has taken 7 weeks for someone to let me know of the overbooking. Now I need to book a much more expensive hotel to stay close to my event or book a hotel further away to find something in a similar price range, but then have to fork well over a hundred dollars extra in transport to and from my event.
This is not a great experience and I won't recommend this place to stay, I know it won't make much of a difference but I hope potential customers have a fair warning of what could come.