RH Southpaw
02/04/2021
Had a terrible experience at the place this evening. I'm not one to write negative reviews, but I cannot ignore what happened today. Long story short, I ordered roast beef, my food came 20mins late, and instead of roast beef I was served pork. Told the lady that we do not eat pork and I had ordered beef. Unless you have been living under a rock, you should know there are people of certain faiths and backgrounds who do not eat pork. She seemed apathetic and said I should talk to the manager. Firstly, my food arrives late, then it is the wrong food, thirdly the level of rudeness and disrespect was inexplicable. Not only was the service appalling, but the lack of respect and cultural apathy of the staff was on another level. The manager/owner offered me a refund which I did not accept. There needs to be more done than offering a refund. How about respect towards patrons of various backgrounds? Cultural sensitivity training for the staff perhaps. Never setting foot at this joint again.