Megan West
03/10/2024
**Not Family-Friendly and Poorly Managed**
We booked a powered caravan site at Southside Village for three nights mid-week, hoping for a relaxing camping experience with our kids. We reserved our spot five months in advance to be next to friends, knowing it would be school holidays. However, upon arrival, we found someone else in our spot. It was evident that the park allows guests to switch sites at will, leading to a chaotic and disappointing experience.
Most sites had fake grass and space for an awning, but we were left with cramped spots between permanent residents' cabins, making it difficult to park and impossible to set up an awning. The manager arrived, blaming "entitled guests" and using unsavoury language, promising to resolve the issue but never did. Despite multiple calls, we never heard from him again.
We eventually moved to a slightly better spot after the previous occupants left, but the overall experience was marred by poor facilities. The toilet blocks had signs indicating broken hot water systems, and both amenities were run-down, dirty, and covered in mould and moss. The disabled toilets, which we used to bathe our children, were filled with autumn leaves throughout our stay.
This is not a place for families wanting to let their kids ride bikes and enjoy the camping vibe. We were deeply disappointed and won't be returning.