Glenn Carne
12/12/2022
This is a review for accommodation at this venue. We have stayed in the accommodation here before and, as before, the rooms are basic but clean, tidy and comfortable.
Unfortunately the "bloke" who wandered out from the pub to check us in (after we could make someone hear us ringing the desk bell multiple times,) needed a personality transplant, not professionally dressed, no greeting or welcome, it was like we were intruding on his time, no helpful information, had to ask for a receipt, and although we already knew, no guidance on how to get to our room, no information on where to return the key.
Also, be aware the accommodation is upstairs and there is no lift so if stairs are a problem you may like to consider alternative arrangements.
The Southend Hotel could really lift it's game by giving their staff some training in customer relations and politeness.