Drift bistro: ordered our food in two orders, two minutes apart. Two meals came in thirty minutes, four meals did not, all other tables had been served so we went to the counter. Staff at the counter said "It's only been 45 minutes", at about 55 minutes after ordering, the rest of the meals came, ranging from warm to cold.
Meanwhile, one steak from the FIRST meals that came had been sent with a request for a bit more time on the grill to bring the centre up to medium. 40 minutes later, long after the rest of the table and the rest of the restaurant had finished eating, an entirely new steak was delivered.
If at any point a staff member had come to explain, sorry we missed your ticket, sorry we accidentally threw your original steak out, or, we're cooking a new steak, that really would have helped.
While we were still waiting for the steak we asked for the manager - a quarter hour ago now. Wonder if they'll come?
(Update - manager never came).