Terrible customer service. I've never been so embarrassed in my life. Feel like I've been ripped off and discriminated against by the staff after spending a large amount of money.
After stepping out of the bathrooms, i run into the security (large African male), who informs me about their unwritten rule of 10min max in toilets and asks me to leave. Reasoning behind this was because the public toilets across the road had a 10min limit, this should apparently be standard practice and no signage was necessary.
Thinking this was a bit ridiculous, I ask to speak to the manager who didn't want anything to do with it and another staff member decided to jump in for her and advise they are unable to over rule this decision and that was the end of it.
I was definitely not acting inappropriately, nor was I being rude or aggressive even during this interaction. I had no alcohol so I couldn't understand why I was asked to leave for something so petty. Bathrooms were not busy and I wasn't holding anyone up during the time either.
I don't believe I need to explain why I was using the bathroom for the amount of time I had (which was not at all inappropriate), and felt picked on and embarrassed having this done infront of everyone in the venue.
After recently being involved in an accident and only being able to use 1 arm currently, it does take me a while longer which is difficult enough, without having to worry about being stalked while using a bathroom.
My fiends and I frequently went to this venue and spent over 00 on their pokies machines in one sitting. I feel ripped off as this was the case this tim3 as well, and I never received an opportunity to win my money baxk from the machine due to this. Definitely telling everyone I know to avoid this place moving forward. Thanks.