Martin Brown
20/05/2024
Disappointing 3/2/2024 - we ordered 4 adults meals and 3 kids meals for takeaway. Kids meals are advertised to include a soft drink and ice cream each. Upon realising we had not received either I went back in to ask. The supervisor (woman early 50s) reluctantly organised ice cream in a takeaway container. When I asked about the soft drinks I was told "no, you're taking advantage" as she walked away.
The other staff members looked apologetic, and I got the impression that this individual is often rude to others.
If kids meal extras aren't included for takeaway that's fine, but advertise it as such - and don't belittle your customers for holding the business to account for a broken promise. My experience with this individual ruined our dining experience on this occasion.
Multiple reviews on here seem to reference the poor service and attitude of the same individual, indicating an ongoing failure of the owners and management.
Months later and no response from Orford Blue Waters Hotel - either they don't care or think they can get away with it in a small town with limited dining options. Overall, this is a shining example of everything that's wrong with Tasmania - small-minded nepotism at its finest.
Disappointing and shameful.