cale ingram
16/08/2024
Our experience was ruined by unacceptable service from some of the front of house staff. These particular staff members need to know and understand that you work in hospitality meaning you need to be hospitable to the paying customers because at the end of the day the prices you are charging the customer those prices are including your service that is how a company makes money to pay your wages, what I was subject to and witnessed was a complete and utter embarrassment to your establishment. When another customer and myself where waiting at the bistro bar Richard that works behind the bar walked straight past us looks and can see we are waiting to be served as all the other staff members were busy running food and clearing tables and stops at the end of the bar and looks down at a bin then turns around and ignores us again and walks into the gaming room bar. So I ended up going to the bar at the other end of the establishment to get my drink then I come back and sit down at our table and proceeded to watch my dad go up to the bistro bar 5 minutes later and watch good old Richard look at my dad from the gaming room bar and turn his head and try to act like he's busy, that is not acceptable when you work in this industry. Pentagon group hotels, the owners of this venue need to pull their fingers out and address the situation if your staff members can not perform basic tasks required of them like acknowledging customers and serving them or simply checking tables to see if everything is alright then why are they still employed, they are dragging your buisness and your name through the dirt, no wonder it is so badly rated here, and next time Richard when you ignore more customers to go look in a bin do everyone a favour and put your head in it you actually might look like you are doing something productive.