Appreciate that they are helping travellers with free showers and campspot. For this reason I wanted to support them and ordered food, wish I hadn't.
Sent a message to management 2 weeks ago about seriously rude staff member and no response.
My message:
Hi, I just wanted to contact you about my experience last night, unfortunately it isn't a positive one so I wanted to reach out to management privately first instead of writing a public review.
I came to use the free camp, so with that I wanted to give some business instead of just taking a free spot. I came in for a drink in the afternoon after my shower (which was great by the way). Later in the evening I went in to order takeaway garlic bread and onion rings to snack on in my van.
I was given a food buzzer and waited around the till/ food drop area. I was holding the buzzer for a while and the staff were quite attentive, I had all of them ask if I had been served and I replied I'm all good and showed them all the buzzer in my hand. I ended up set the buzzer down in front of me so it was more obvious as staff were busy and I didn't want them all to keep stopping what they were doing to talk to me. A bit later 2 of the girls (possibly french? They both had dark hair) pointing at the buzzer and talking but I didn't know what about as I couldn't hear. I just thought maybe they were checking on the order as at this point it had been about 20-25 minutes of waiting.
Eventually I asked the girl in the black t shirt (possibly french, dark hair, bigger build) how long it would be and she seemed surprised that the buzzer was mine and asked quite rudely why it was just there. I replied "because I'm standing here with it, it's right in front of me but it hasn't buzzed yet". She said well they're busy and they didn't know who it belonged to - which is hard to believe when I hadn't left it alone at all, but as it hadn't buzzed yet I didn't see what the issue was. She didn't really explain anything and just told me I had to wait longer." Something must have caused a delay with food as they were confused by the buzzer, but they didn't explain what.
Before I could ask for a timeline or ask what had happened she'd moved on to the next customer already.
After a few minutes I managed to get the attention of an Irish girl wearing green and I asked her if I could get a timeline because at this point it had been a 30 minute wait just for garlic bread and onion rings. Before she could find out the girl in the black t shirt girl interrupted and was really quite rude. She said she had already told me and not to ask someone else. I replied that she hadn't told me a timeline or explained what's gone wrong, she'd just said I had to wait, and if I'd been told when I ordered that the wait was going to be 40 minutes I wouldn't have ordered. She snapped back at me really quite rudely so I felt I couldn't have any constructive conversation with her to find out what had happened.
The wait ended up being 45 minutes with no communication from staff, apart from the rude snaps I got from this particular girl behind the bar.
I understand it was a busy night and I work in hospo so I get it, but if staff had just said up front what the wait time was, or explained what had gone wrong with my buzzer (obviously something had but they weren't telling me) I would have felt better - they just need to manage expectations and in the case of the girl in the black t shirt, be much less rude and just advise what is happening.