Justin Spaulding
23/07/2021
A small group of us(4 kids, 4 adults) went to Mackeys for dinner.
We were seated and drinks were ordered from the very friendly bar staff.
2 of the kids ordered from the kids meals which came quite quickly, maybe 20 minutes before the rest of meals. Once they inhaled that they played on the play equipment inside.
From there, it went downhill.
My partner ordered the pork belly, which we both would normally order when it's on a menu and I ordered a mixed grill platter.
When the pork arrived it didn't look appealing at all. No crunchy skin, unusual colouring and looked like a gelatenous cube of fat.
I didn't try it myself (as it looked gross) but my partner couldn't stomach it saying it tasted like a sock.
My mixed grill had all the good things like a nice porterhouse steak, chipolata sausages, chicken, bacon, egg, porkchop, fried mushrooms and tomato - as the menu describes.
It was TERRIBLE! All Of the meat was so dry I had to have a drink after each bite. If for not being as hungry as I was, I would have sent it back!
I've had better tasting microwave meals and that being generous to be honest.
The waitress that had been giving us the best service came to check how we were going with drinks and meals to which we replied with our unhappiness with the meals. I had eaten mine but said it awful and told the waitress that my partner couldn't stomach it and it was bad that she didn't want anything else.
The waitress took the meal back to the chef as we wanted a round for that dish.
When the waitress returned she told us that the chef had said there was nothing wrong with it and to not refund!
I would have loved to see the chef eat it.
Lucky for us the waitress cared about customer satisfaction and refunded us for the dish.
In conclusion: food was terrible but the bar staff were A++