Darryl Garner
10/09/2022
We have been regulars of the Lonsdale Hotel for about 10 yrs, but after our meal tonight it is the straw that broke the camels back. For the past 3yrs the service and meals at the Lonsdale have been on the decline, we just put it down to COVID and not being able to get the staff and gave them 4 more tries, all of which were disappointing, but tonight changed all that, we will NEVER be returning to the Lonsdale and we will NOT be recommending it to any of our friends or family.
We were a table of 4 and had a booking at 6:30pm, the bistro was full so we expected there would be a bit of a wait. We ordered our meals and were not advised that there would be an extended wait for them. Over an hour we waited and when the meals came there was no apology for the wait time at all.
My partner had ordered the main size serving of Garlic prawns and rice, which was $28 and when it came out there were only 8 prawns. When he asked if this was a main size he was advised that it was the size of their main serve.
When we were asked how our meal was we said it was disappointing and also complained about it taking over an hour but were simply told they were busy.
We were not seeking any refund but simply wanted the staff to acknowledge the wait time and apologise for it. None of which occurred.
We understand that they were busy but they took the bookings and knew exactly how many people they had to cater for, and if their kitchen could not cope, how is that the customers fault.
Well done Lonsdale Hotel if I could give you zero stars I would. We will never be back.