Play Pokies at Lockleys Hotel in Fulham

We've been coming to Lockleys for over 10 years it used to be our favourite spot as a family. Unfortunately, our recent experience was very disappointing.
We ordered a regular fish and chips for our 7 year-old and simply asked to remove the salad and add extra chips instead. The lady serving refused, and the interaction so unfriendly and she was annoyed by the request.
Since the staff changes a few years ago and the renovation, the overall experience seems to have gone downhill. As a business owner, I know how important customer service is, and this wasn't it. Sadly so this was not.

It would really benefit the owner to spend some time observing the service firsthand, as the standards are slipping and it's impacting what is otherwise a beautiful venue. Even small things like checking in with customers when clearing tables were missed.
This is now the second disappointing visit in a row, and sadly, it no longer feels like the Lockleys we used to enjoy. I gave 3 stars because there was another lady who was nice to look for colouring pencils otherwise I would have rated 1 or 2 stars. Very disappointed 😞

I, along with 12 of my clients dined in your establishment last night and if not for a change in decision and attitude by who I assume was management, this review would be very scathing! We arrived at approx 7.30pm and were greeted by a very rude and stressed out older greek lady. It did appear to be rather busy however there were plenty of staff working even if most of them appeared to not know what they were doing! At 9.30 we were informed by the restaurant manager that our meals had not been printed to the kitchen and the kitchen was now closed and there was nothing they could do. After waiting 20 minutes for the problem to be resolved we were informed by a different lady that they were very sorry for the mistake and offered us a $100 voucher. There was to be no discount on the bill (drinks and entrees so far consumed) and that was it! Given the fact we weren\'t planning on returning I found this to be quite insulting. Obviously management agreed because when she returned she agreed to wipe our remaining bill. Her approach was much more friendly and understanding and it definitely changed our experience at this hotel. I understand mistakes can happen however, it is how you deal with them that counts. Thank you Lockleys hotel as we now will return in the future and hopefully get to taste your delicious looking menu properly!

Absolutely loved our experience at the bar at Lockleys hotel. A special shoutout to Angelica who looked after us so well, working out in the heat - she was friendly, attentive, and genuinely made us feel welcome from the moment we arrived. The drinks were perfectly made and the service was flawless. Thank you!

We had an amazing early Christmas steak dinner here with family! Monday steak night for $25 per, worth every penny!

The steak was perfect (medium-rare), and the chips were salted and seasoned beautifully. The sauced paired well with with the dish and the atmosphere was wonderful. Tash, our waiter during the dinner service was wonderful, she served with great vibes and enliven our nights!

We went there for Dinner for a table of 12.
Greeted by a lady who looked like she didn't want to be there. After the rest of the guest arrived we all went up to order. The place needs more people to take orders. When the food started to be served again the lady that greeted us served us the food with someone else. She was rude to one of our guests after an enquire was made about their meal.Yes it's a pub but your meals could be less oily and the fries were tasteless. The schnitzel I choose felt like it just came out of the freezer and cooked. My wife chose a meat dish asked for it to be medium it was raw when she told the lady about it my wife her reply was it looks medium to me. It was very chewy very disappointed with the customer service. Secondly when steak dishes come out staff shouldn't abbreviate the meal but call it as what's written on the menu when serving. Comparing to other pub meals this would be the worst experience.