JB
04/11/2023
Booked a room via booking, got confirmation, paid for the room and when I got there, the place was closed (7pm, check in supposed to be available till 10pm) and no one answered my calls, my message, my knocking. Got let in by two guests who rang the bell at reception and was told by employee that they "don't do check-ins on Sunday". Didn't care about my reservation confirmation or my payment (even had contact with hotel before via booking regarding payment). The employee didn't even seem to be very sorry about the situation, just blamed it on booking, that they wouldn't block Sundays. Maybe you shouldn't use booking if it doesn't fit your check-in days. I am a woman travelling on my own, there are nicer ways to spend my nights than wondering if I'll have to sleep in the car. Still haven't got my money back on top of that.