hnin ei
31/08/2023
Poor service, management and facilities.
1) Check-in took way longer than it could have been and the manager gave us the wrong invoice.
2) When we entered the room, the bathroom floor was still wet and the room was not cleaned properly.
3) The shower was not working and toilet got clogged. We had to ask the staff several times to fix the issue but they said the plumber would only be in the next morning. When we asked them where we'd shower, they said they didn't know. Eventually, the manager let us shower in a separate room but this was very inconvenient for us. The hotel didn't offer any compensation for this poor experience.
While this is a budget hotel, I'd expect at LEAST functional facilities and staff who know what they're doing.