Ezmerelda
15/12/2022
Whilst having a late lunch with a friend yesterday at Kedron Wavell Kitchen Café, we were astonished to be met with copious flies buzzing and flying around us during the entirety of our meal, and thereafter. We were seated in the inside area closest to the bar. Our lunch experience was proving very uncomfortable and most annoying, so we asked the waiter if there was anything that could be done to eliminate these flies. The courteous waiter had watched us swatting away flies as we tried to eat our meal. He brought over his manager who brazenly reported that the flies were coming in from the unscreened, open area, when the automated sliding doors opened each time members came and went. We suggested that the open area should be screened to eliminate the flies, but she briskly retaliated, somewhat staunchly, that it would be too expensive for the club to affix fly screens. "Everything costs money". Yes, everything costs money but thankfully, lodging a complaint due to poor service is still free. We then suggested using other alternatives eg a fly coil etc, but again she declined any suggestion to eliminate the flies. So, we were left to endure the status quo, and given no other choice but to finish our meal whilst swatting flies from our wine glass, our food, the cutlery tin, containing knives, forks, spoons, and unused napkins, not to mention the flies buzzing around our heads.
Evidently, it was clear to us that the impudent Manager is keen to keep her job, albeit, fails in performing it correctly. Her lack of suggesting a possible solution or alternative to this unhygienic situation, was most unimpressive from our end. Has it ever occurred to KW Managers that flies are highly attracted to a variety of food products and food odours? Flies end up in food, causing contamination. They will still enter the premises, drawn by the smell of the food, however improved quality hygiene practices will deny flies a reason to linger. Perhaps, using a food safe, low dose aerosol spray will mean flies are forced to leave the area?
Yesterday we experienced a shameless demonstration of persistent, bald-faced ignorance whilst trying to resolve a simple matter. KW's lack of principles is contrary to food regulations and gave the impression of poor hygiene.