Heidi Boon
02/06/2024
I am unsure if this is a regular thing as the one other time we have eaten here the meals have been great and service was pretty good. However last night we went before watching family performed for CANDANCE for a cure and we were left frustrated and disappointed. When we arrived we saw that it was packed, fair enough there was a function at the joiners and also at the entertainment centre and sport at the oval. Busy night. However, when we ordered we were told it would be a 45 minute wait for food, we should have not worried. Because over an hour later we still did not have any food. This caused a significant amount of stress as we had a function to get to. We ended up having to get takeaway. Yes we were apologised to which was lovely, however, some sort of compensation would have been nice. We were lucky that the entertainment centre allowed us to take our food in. And because of the nature of the food being now takeaway betime we ate it was cold and mediocre.
If you have a function and a sold out dinner service. Either cap your numbers or hire more staff for the night. Very disappointed. And we were not the only ones having to get takeaway because the wait was unbearable.