A E
15/11/2025
This was the first time we have been to the hotel. I was quite disgusted to find the lady in a chefs uniform taking lunch orders to be continuously wiping her hand up her nose and on her shirt then pants.
When it came time to taking our order we had another young lady do so. Order was placed, I asked the lady what dressing was on the salad and she advised it was balsamic, I asked if I could have extra on the side. We went to line up at the bar to purchase drinks when the same lady in the chef uniform continued to pick and wipe her nose on her hand and rub it on her clothing as she walked past the bar, I was rather sickened by this.
When our meals arrived the chips were cold and hard, the schnitzel was extremely overcooked. I tasted the salad and the side dressing and it was no balsamic, I am actually unsure what it was but it tasted horrible. The kids didn't eat their meals as their fish and nuggets were barely cooked and the batter was sticky. One of the French Parmi's order was without salad and was given with salad to which the staff member said "oh sorry, here".
Meals were removed from the table as staff wanted to clear them, not one mention as to why 4 meals were barely eaten. The amount of money spent and the quality of food and the hygiene at the hotel is not acceptable. Not one greeting when we arrived to be seated at the hotel as we had never been before nor even a greeting went to place the order.
As we were finishing up and about to leave we also notice the roof above us was covered with water damage and mould! Absolutely disgusting.