Joan Gumabao
30/08/2023
This has been a long overdue review. We usually have a good time at this place, the food and portion size are good and the ambiance is nice. But I found out last April 30th that this place is not as kid- friendly as we thought. We had several issues with a floor manager with regards to kids. We are a group of 2 families with kids and the younger one's are aged 6 and 1 Ā½ yr old. Whilst waiting for the main restaurant to open we passed our time at the games room. As anyone with a kid especially those that has just started to walk, they like to wonder around of course this is supervised as they are prone to accidents themselves.
1st the younger ones were checking out the place just wondering around, the restaurant is not cordon off especially from the games room, they went to check the view and was running back (Note that the 1 Ā½ yr old can't run around that fast whilst the 6yr old was trying to assist him not to trip) to the games room this happened maybe twice (different set of parents supervising) and we were told off by the floor manager twice (she said she told us off "politely" but it was in a very passive aggressive tone).
2nd , this time near the games room area - the 1 Ā½ yr old picked up a ball from the games room and went out the door. We were 2 adults waiting outside on the dining tables and we were immediately told off again. Noting the kid wasn't running at all and is easily within reach. This floor manager told us off again with a very passive aggressive tone. We think she deliberately passed by that area and was really checking on us to tell us off again!
Finally, told my husband of what has occurred. He agreed that it felt like we were being targeted. Next thing you know the floor manager was hanging around the pizza area again just staring at the group that is when my husband felt he had to confront her to understand why we were being picked on. Our kids are not rowdy kids and our guest's kid is a 1 Ā½ yr old how can she think or seem to feel that they are causing disturbance. After the discussion with the floor manager, she said that we are not being picked on and she didn't talk to us with an attitude and left. But while leaving she kept on muttering that she was not giving us an attitude and that we are the one's raising our voice and we told her who would not raise their voice if she has that kind of bossy and racist attitude. For a person in the F&B/hospitality business I don't think she deserved to be there. Nothing courteous or gracious came out from this person.