Queen Bee
11/01/2024
Stayed at room 8, stains on the carpet, on bathroom floor, No rubbish bin - had to use the communal one. The girl was like, "Sorry about that, supposed to be one in the bathroom, but we don't have any spares for you right now."
Our room has a broken door handle, and inadequate cleanliness with remnants from previous guests and missing amenities. Not to mention we are in a Wi-Fi dead zone, according to Australian consumer's law, it is totally false advertising, it says it has free wifi on the hotel booking site but there's none.
customer service and problem-solving skills are disappointing. Says a lot about their ownership and management.