Krystal Stevens
11/07/2024
Dear Team,
As a regular patron of your restaurant, I was looking forward to enjoying a delicious meal with a friend at lunch today. Unfortunately, we encountered several issues during our visit.
First, my friend's chicken schnitzel was overcooked, burnt, and tough despite the new herb crumb. While your team kindly replaced it with lamb roast, I noticed a significant difference in the quality of the gravy used.
Regarding my salmon fillet, I was surprised by its portion size for a main - it seemed smaller than an entrée. Your portions are typically generous; I've even seen larger servings in your senior meals! I hope this was just an off day for your team.
As someone with a barramundi allergy, I was disappointed that the staff couldn't confirm the contents of the battered fish and chips, despite their efforts. While they did confirm that the grilled fish was barramundi, the uncertainty around allergen information can be critical for customers like myself. Accurate ingredient information is crucial, especially for those with severe allergies to nuts, sesame, dairy, soy, and others, who could face serious consequences if not disclosed correctly. I understand the challenges in a shared environment, but clear and accurate communication is essential for customer safety.
Lastly, I was disappointed to learn that Alaskan pollock has been removed from the menu, as it was one of the fish options I enjoyed. Salmon is another safe option for me
On a positive note, the Lemon, Lime, and Bitters were delicious, and so were the coffee and berry cheesecake.
Thank you for considering these points.