The walls seemed paper thin and we could hear normal conversations in neighbouring rooms. We awoke before dawn to somebody tapping on the wall behind the bedhead and furthermore could not get back to sleep, to the sounds of someone walking and banging around in the room on the floor above. Before 7am. If the floors are concrete in a building of this size, they must also be paper thin. We got no rest.
Upon checking in the night before our receptionist Rachel was straight out rude. It's the only way to put it. Acting important and bossy, as though she personally was doing us a favour by letting us spend $330 for the 1 night and just several hours all up. Well over the quality of the room, furniture and tiny TV too far away from the sitting area to watch. The huge balcony was bare apart from 2 plastic weather stained chairs & small table. It looked pathetic. We awoke the next day inspecting the view of the carpark to rubbish, plastic and food on the balcony that either got blown in by wind or thrown. The hotel charges $100 deposit on the room (clearly unlike anywhere else) for which they say is because the units are individually owned. Not really our problem. But we paid it having arrived at night, and never got the deposit back.
Having left the room spotless and plates washed, etc. The staff reassured me the deposit would come back but it has not, over 3 weeks later. And acted as though I didn't have my facts straight even after showing the bank statement proof. Which proof I still have.
I raised only the deposit issue with managers simply as the room just was not worth another $100 on top of $330. After listening to my concerns via email, managers Denay and Herry did absolutely nothing about it. Not a thing. And didn't even answer my last email. Our security "deposit" has still not been returned.
Anyone having paid this much for this level of non-service would be far from satisfied.

Such a large complex in a great central location in Ettalong. Plenty of parking onsite outside and underground (shared with the Diggers Club).

We were able to briefly park right outside reception to go inside and check in. Being early our room wasn't ready but our estimated time of 2pm was looking good.

We parked the car downstairs and went for a 2 minute walk to the waterfront and by 1:55pm we had a lovely call to say our room was ready.

There is a lift down to the carpark and your room key lets you access your floor which is a great security feature.

Our 2 bedroom apartment was lively, spotlessly clean, small kitchenette plus a room service menu on the dining table for the Diggers club directly downstairs. There is a $10 tray fee for the delivery of your order to your room.

Fantastic balcony on our 4th floor apartment with a great view of the bay/beach. Would be happy to recommend and stay here again!

Excellent location and resort pool
We had a one bedroom suite with balcony overlooking the resort swimming pool.
Very spacious with dining table, settee, balcony furniture, well appointed kitchen area.
Hotel close to beach, shops and restaurants.
Recommend this hotel as excellent the only thing that could be improved is the cold temperature of the swimming pool. Parents with young children were heard talking about this and we experienced it first hand. Plenty of sun loungers and lovely setting. It's next to the Diggers club with many entertainment options.

This was a very pleasant surprise. Rooms are spacious, well maintained and clean. But what was such a surprise was the excellent service. Requests were handled in minutes, check in staff took the most brilliant initiative I've seen and the complimentary iced tea in the lobby was a lovely touch. Add a great location and nice pool area and you have an excellent property.

We had a lovely little getaway with our grandchildren. The pool was so much fun for all ages and the whole outdoor area was great for young ones.
Staff were amazing. So helpful and friendly.
Rooms are basic and could be a little cleaner

The location is beautiful, and definitely a great little get away. The staff were kind enough to have us have an earlier check in.

However, we purchased the "deluxe studio- pool access" room, and the bed was not so deluxe. The mattress was really springy, and super uncomfortable to the point my husband and I had aching backs.

There was no bin either in the room, the washing machine had previous laundry powder residue, and there were little dead cockroaches on the balcony.

This hotel is not a serviced apartment during your stay. So I think extra detail needs to go in every clean after each check out.

Just spent one night at this beautiful accommodation, very impressed with the room and all the essential things , room was fully equipped eden and extremely comfortable
Staff.were all very nice and they were extremely helpfully
..will definitely be staying there again for longer. Thank you Mantra...Val and Bill

Great resort, good location close to all you need. Great balcony & very impressed with room size & all you need. Comfy bed & quiet

I found the service here to be impeccable! And the rooms to be quite clean and soundproof.
It was the best night's sleep I've had in a while. I recommend the hotel.

Good location, bit my room on the 7th floor is not very clean. I have found used bath towels in the fridge on arrival, I suppose this was left for melting ice? Pretty gross.
The next was dust everywhere,all tables, leather couch, TV stand.. Moved my bedside lamp - crafty person would have had enough fluff to make a floor mat! Yeek!
The spa had black human body hair in it and was dirty on the sides. It is also a shower, I had no choice but to use it. Luckily, I found a brand new sponge and dishwasher liquid and gave the spa a good scrub before using it. Opened my bed, found some small piece of sticky tape with hair on it. Don't know if I should cry or laugh. Moving out in the morning and never coming back! Definitely need to up their game on hygiene.
Oh, the view from the 7th floor could definitely benefit from being in another hotel.

Very quiet and close to shopping centre, beach and restaurants. What a nice time celebrating missy's 10th birthday.

Best to come in summer as pool is outdoor. When we were there the spa is out of order ? lucky we have jacuzzi in the room.

I booked through the hotel website a studio hill and town view room for my sister 19th wedding anniversary treat. In the website they offer free membership option which will give discount and great deal options. I called to confirm everything before the day of arrival and spoke to a wonderful receptionist and after had a conversation with her she has upgraded the room to studio with Ocean and pool view. I was really happy and glad. It was the very first time ever got this sort of surprise. And also on the arrival day they event left a personal touch by leaving a anniversary wishing note with a chocolate. It was really lovely and my sister and her hubby felt very welcomed. Overall I was really pleased and happy that it went through exactly I planned for them. They had a wonderful time.

Great location, nice pool, pub and restaurants around in walking distance. Staff is very friendly. Fairly clean. Bathroom has a jacuzzi that was a bonus. Quality linen, handy kitchenette with supplies, quality toiletries in bathroom and nice balcony were all very nice.

Not so great was the bed. Double bed felt even smaller for two grown ups. TV was really old and did not connect to anything. Our room had small cockroaches (it was a deal breaker for us).

Mantra needs to upgrade the in room furniture, specially the beds. Also do something about German cockroaches.

Staying here with the women of my family to celebrate my MIL's 90th. The weather is great, the rooms and the views are amazing. Having the club downstairs is brilliant. Staying here is also fantastic as we can walk to the local cafes and boutiques. All in all we are going to book another two rooms for this time next year.

Great place. Not too sure about a bunch of the reviews here. Some were inaccurate. Yes you gotta make your own bed and maintain your room but service staff promptly bring you anything you may need. Very good place for the family. The pool is fantastic.

Have stayed here many times with wife. It's a great getaway close to Sydney and reasonably priced. Have stayed both garden view and water view side and water view is worth paying extra, as is the one bedroom better than studio. Great pool for kids but on flip side can get quite noisy in school holidays especially on the lower levels.
Lots of good local restaurants, room comes with kitchenette (includes stove but no oven) and local IGA is only 3 min walk.

The staff here are wonderful, I had lost a necklace and after a few days staff had called and mailed it to me. Very honest and very helpful. Great family stay only recommendations i would make are more and better options for room service, dining hall for breakfast and also a heated pool option for the kids especially on a cooler day.

Penthouse apartment is in a fantastic location. The apartment had good facilities however it is a little bit dated and looking somewhat tide. Probably could use a coat of paint and some fixtures and furnature items replacing. Overall it was an enjoyable weekend.

The experience was okay.
Check in was easy enough although not in the hotel.
Rooms were standard clean.
Bed was absolutely terrible and well over a decade old.
Do not recommend the spa room for anyone that is in anyway not limber. No safety rail to hold onto getting in and out of the shower.
Paid good money to stay there and was not informed of the very very loud construction going on there at the time.
The place also has some plumbing issues as the room stunk like a septic tank.
The view was nice enough.
No fresh towels daily. We had to wash our own. Was a very mediocre room and the price you pay is most certainly not worth it.

We stayed there for 3 nights and enjoyed a lot. A great place for families with kids. Pool was lovely, Ettalong Diggers had a kid playground and lots of other fun for kids and nice bay.

Although not having room service at all was a bit annoying but many other good points.

Location was good, close to shops and beach.
Room was ok but drains were dirty and marks on carpet.
(Sunday 18/9/22 morning) Lady staff member was rude and arrogent.
Housekeeping will blame visitors for marks on carpet even tho it was there before we got there and they refuse to give you your deposit back if you use your card to pay it.

Hi, the stay was so enjoyable! We love the room, bed, cleanliness and especially the professional team of RECEPTION here. They were so friendly, helpful and very prompt attend to us. We are happy and definitely coming back again! Such a nice lovely resort???-??'??????????????'???'???'?

I had lovely service from Hannah, and also Tori, not only have they been accommodating and welcoming but they go the extra mile to make you feel welcomed. My friend and I have stayed at the mantra a few times this month and each time we have had very friendly experiences with Hannah and Tori. We also love the rooms & the price is great too! Highly recommend a lovely stay at the mantra :)

Beautiful location, very relaxing, right on the beach. Rooms are clean and tidy. Ample of cafes and restaurants around the place for fine dining as well as casual eating. A perfect place for weekend gateways for Sydney siders.

Overall great accommodation, in a fabulous spot on the peninsula. 2 bed suite was fully equipped with everything needed for weekend stay. Beautiful pool area for those who don't like to swim in the ocean. Huge balcony with beautiful ocean views, close to Ettalong village with range of specialty shops, cafes, and restaurants. Diggers club is located downstairs for a meal, coffee and cake, drinks or cocktails (however lunch and dinner food is a little ordinary). Would definitely recommend.

Staff 5 stars, cleanliness 5 stars, however value for money 3 stars. In comparison to other Mantras we have stayed at the facilities were minimal. Perhaps more of an approach towards conference and business style stay. If you have the money to throw around you shouldn't have a problem. I wouldn't advise for anyone on a budget.

Great place to stay. Friendly and helpful staff
Had a nice room with good view.
Only stayed one night. However spend more time next time.
Beach across the road.
Swimming pool area nice place to relax

Our stay was fantastic. The room was spacious and easy access to the pool being on the first floor. The staff were friendly and helpful. Location is also fantastic with plenty of shops and cafes within walking distance. The two ducks hanging around the pool area were cute. Just wish other guests would be more respectful and not harass the ducks or smoke in the pool areas and balcony's. Could smell the smoke from quite a distance. However, when I did ring reception they were straight onto it and checked out the pool area for the inconsiderate people smoking.
We'll definitely be back

Paid $1000 for two nights and did not even get one bottle of water, been advised to drink from the tap.Most of the facilities are not operating because 80% of staff is on Christmas holidays.No restaurant, no room service, filthy bath full of mould- I can keep going.Please don't confuse it with hotel, it's more like miss managed B&B - actually not even that - just B.

I stayed there for 2 nights with 2 friends and we had the greatest time. Very quiet room overlooking the pool and water It was a pleasure to stay. Ettalong has great eating places and a wonderful village feeling.

We were in room 415, it had amazing views, large balcony, the room is conjoining though if you want privacy you definitely get it. The balcony is huge with nice outdoor seating. The room has a decent sized bed though the bed is where you lost my last star rating, it's uncomfortable and you can feel the springs. The room has a kitchenette along with a washing machine and dryer. 1

Great location. Recommend a level one apartment if you want easy pool access. The rooms are a bit on the small side but you're not there to stay in the room. Also cafe across the road does burgers at night, way better than eating at the Diggers downstairs.

Booked via Wotif. Pretty straight forward and easy enough to do. Trying to call the Hotel direct was a challenge. We simply wanted to know if our room was ready, as we were on the beach prior. I had to send an email... Upon arrival, asked if there was any upgrades available "you are in our most superior room" was the answer. When we got to our 2 bedroom suite, I asked the question, where is the rest of the room. Tiny for a suite and certainly didn't reflect the photos. Anyway, once we got to the room, the only thing the kids wanted to do was hit the pool. Pool was closed. This was not explained at time of booking nor at time of check in. We would have NEVER of booked if we had known the pool was closed. To top of the excellent experience the hotel fire alarm went off at 7 or 8am the following morning.DO NOT RECOMMEND

On arriving it reminded me of when people put a picture on a dating service that was when they were 10 years younger. The pictures on the internet look nothing like what you get. The out look is very dated in is in dyer need of a paint. The pool was being repaired which is we were aware of but the price didn't reflect the lack of facilities. I expected a lot more from the Mantra name. After seeing the room we attempted to leave but was told there would be no refund.

Do not stay here they are doing renovations on their pool- complete eye sore and the smell of resin was unbearable. We were told we were unable to cancel our reservations as we "would have been informed" of the renovations which we were not. We were made to call a 1300 number in front of reception staff to facilitate the cancellation. Very disappointing will not be going back due to the complete lack of good faith by the staff and hotel

Wonderful place to say , fantastic views from our room , only down point was rooms are not serviced . Other wish l was very happy .