Tian Sang
10/07/2022
This place really needs some proper hospitality training for employees. We've been here multiple times, yet every time there had been serious attitude issues from the staff members.
The first time they over charged us 14 dollars on the bill, then as we raised the issue, we were told that's how it is, and received plenty of eye rolling from the staff member.
The second time the meals were cold, lamb, broccoli were both cold, only roast potatoes were hot. We were asked how our meals are, so we mentioned the meals were cold, yet the waitress rolled her eyes at us and walked away. We requested for some extra serviettes, the waitress rolled her eyes again, walked off and waved her hands at us said use the ones on the table (which weren't enough). Our drinks were taken away without being asked whether we are still going or not. Then we called manager to give some feedback about all of these, yet received more eye rolling. We were told if drinks got taken away, they can simply refill, which isn't the point, as the point is the poor manner from staff.
Just to clarify, there were two girls there were very humble and with great attitude, but some others including the manager really need to probably have some review on their hospitality training. Rolling eyes at people when people are talking or communicating professionally isn't an acceptable manner. We are both respected doctors who are used to interact with people with manner and respect, it was quite shocking to have this kind of experience multiple times within a few days. The first time we took it as an accident, everyone makes mistakes, but when things like this happen multiple times, maybe it's the time the Inverloch Esplanade Hotel management to look into this a bit more seriously.