Chris Stallman
21/02/2026
Very disappointing experience, especially given the occasion.
At 11:35am I was meeting my wife for lunch to celebrate our 29th wedding anniversary. While walking through the casino, I was stopped by a young staff member at the entrance who abruptly told me I "couldn't come in" because it was an exit.
I initially couldn't hear him and stepped closer to clarify. He then insisted I leave, saying I'd have to walk outside and go through the cattle-run entrance and line up - despite there being no one there and the process bringing me out exactly where I was already standing.
I have two bung knees, which I explained, but there was no consideration, no flexibility, and frankly no basic courtesy. The manner was rude and dismissive, completely unnecessary and a poor reflection on the venue.
For a place that promotes premium experiences, this was anything but. Not a great way to start an anniversary lunch.