Kesten Carroll
25/09/2022
Not great. Despite not being overly busy and only on a table of 6 (3 adults and 3 kids), 1 kids meal was forgotten. Asked the staff twice to follow up. Was told it was on its way the first time, the second time the staff member went to follow up but never came back. The third time I asked the Manager to follow it up. At this stage the other kids had finished their meals and the adults were nearly finished.
Eventually, they put the order through again and offered a refund. I ended up cancelling the meal as it was too late and my child just wanted to play with her friends (who had already eaten).
Top marks to the Manager who handed back the refund and then went on to advise that his kitchen had said they had 100% made the meal and it was delivered to our table. From the customer with the hungry child - 100% the meal did not arrive at our table, check your cameras, and your service leaves a lot to be desired. Your roast lamb was dry too.
The girl that served us was great and gets a star.