Helen Di Domenico
08/10/2023
Pros:
- Nice atmosphere
- Clean toilets
- Nice menu items
Cons:
- Clueless wait staff
- Slow service of food
- Poor service of drinks requested
- Food was luke warm at best
- $13.50 for a jug of Coles branded lemonade
This pub was highly recommended to us by the Info Centre in Armidale as we head towards Tamworth. We arrived 1.15pm and ordered shortly thereafter. It was 1.50pm when the kids meals arrived. Thinking ours were following shortly, we had to wait until 2pm for ours and only got them when my husband chased down a wait staff and asked where our meals were! The pub wasn't at all busy - a few tables with patrons but more empty tables than not. We ordered two kids meals - both were chicken strips. Us adults ordered the steak ciabatta. When they arrived, the chicken for the kids was luke warm at best, the steak in our ciabatta was cold. The ciabatta was literally just half of a ciabatta roll to make an open sandwich. Why they couldn't include the other half of the ciabatta roll I have no idea!
With the kids meals, a poppa and ice cream is included. We asked three times for the poppa while we waited for our meals. The wait staff member we spoke to was completely clueless that the kids meals included a poppa and ice cream. After the third time, they finally arrived... but after the food arrived!
Then the ice cream. They were sludgy as had been kept in the fridge. My husband at this point was annoyed. He went to the bar and spoke to Daniel who seemed like he didn't care and passed us onto a kitchen staff member. It was confirmed that the ice cream had been kept in the fridge next to the poppas in the bar area. Seriously... why keep a frozen item in the fridge?! New ice cream was retrieved from the kitchen and these were frozen thank goodness.
Finally, let me tell you about the jug of lemonade my husband ordered. It cost $13.50 for this. The guy behind the bar grabbed a 1.25L bottle of Coles branded lemonade (valued at $1.10) and poured it into the jug right right in front of my husband. OMG! Not even Sprite! We had the SAME Coles branded lemonade in the car that we could've brought in! At least it was cold from the fridge. Husband was gobsmacked... when he paid for the jug separately from the food, we were charged credit card surcharge on top! This is completely unbelievable.
Come here again? We are not locals and were travelling through. Honestly, the other cafes in town are likely to be better than here. If we stop in Uralla again, we will go there and not to this pub!