08/11/2020 (a month ago)
It was a disappointing visit to the Club last night. I took my sister and her hubby to sign up as members. They moved from Springwood to Peakhurst about a week ago and had not changed their address details as yet. When told about the change of address, one of the staff who assisted with their signing up, only remarked that it didn't matter to him. Wouldn't it have been better if he had taken the new address to avoid all mail going to the old address? Also, a security staff was also assisting with the sign up and I was appalled with the way he was asking for information. He was abrupt and lacked in customer relations skills. Is this the way new members are treated? If he needs to help out from time to time, he should be given the necessary training in handling visitors/members.The same person goes around the gaming area telling people to sit down even before they can decide whether to play a particular machine or not.I understand that those are the rules, but a little bit of thought and commonsense will go a long way.I am a firm believer that if you want to retain members and encourage visitors to return, customer relations must improve. After all, they are the ones who are paying everyone's wages.