emily clapton
02/11/2022
Ordered kid's fish and chips for my son. I also ordered fish and chips. When it arrived his was undercooked... raw. We asked the waitress to take it back only for her to return with a response from the kitchen... that the fish WAS cooked... it was pink, cold in the middle, gross.... RAW!! And for a child, nonetheless (mine was cooked). With over a decade experience working in commercial kitchens as a chef, I needed exactly none of that experience to confidently make the observation that the fish was bloody raw! Just general knowledge of what raw fish looks like. While I understand the mantra of 'customer is always right' can be grating in an industry when they are, at times, not right, I reiterate, the fish was friggin raw. It was for a 4 year old. We were offered no apology, just and arrogant response from the kitchen, and a 30 minute wait for a new dish to be sent out. I received dagger eyes and attitude from the waitress for the remainder of the time (btw, chefs, stop sending foh staff out to give stupid explanations/excuses to patrons, do it yourself). Chef/s with inflated ego, clearly unable to admit fault, wait staff with attitude. Nice venue, once matched by its service standards. Not anymore. Won't be back.