SSS
16/09/2023
I am a regular customer of Cheers Bar Since 2019.
I have visited the venue at 3:40am on Friday morning 15/09/2023 for gaming.
I was treated with disrespect and disgusted by one of the Thai lady staffs rudeness
The chain of events as follows:
1. I was playing the machines at the back room next to the kitchenette.
2. After 10 mins or so, I was uncomfortably encountered by loud noises, shouting and yelling coming from the opposite back to back machines. I can hear both females/males chanting and cheering uncontrollably. I was barely able to hear the music played from my machine and was unable to continue to enjoy my gaming experience
3. I had to put up with this nonsense for over 10 minutes because non of the staff care about it, instead the staff member has joint them in yelling and chanting So, I decided that enough is enough so I walked over and said "can you guys please lower your voice, you are too loud and I can barely hear my machine plays." At the time, I saw one of the Cheers Bar's off duty lady bar tenders sat in front of a machine and surrounded by 2 other men and 1 "on-duty" staff.
4. After I expressed my frustration and concerns I returned to my machine. However, what happens next was totally unacceptable!
5. On duty staff who was accompany her friends, walked over to the kitchenette bench and slammed the glass in front of me and my boyfriend, stared at us fiercely and then walked away to the back of the bar with anger.
6. My boyfriend and I then immediately reported the incidence to the male Philippine Duty manager at the bar. As we were informing him of the situation, the lady walked out again and said "why are you looking at me like that?" My boy friend and I immediately responded by asking "how dare you slamming a glass in front of your customers like that and giving us the attitude? You are on duty working, supposedly you should be serving your customer with drinks and control any unfriendly situation. Instead you are watching your friends play, doing nothing and then protest of your discontent."
7. When I asked her to apologise she shows no signs of remorse but countered with arrogant once again and said "report me to the owner, I don't care."
For the last couple of days, I have shared my experience with my friends. They are all saying that the reason they do not go to Cheers bar to play is because of the yelling and and shouting behaviours of some gaming customers. The unfriendly and aggressive attitude of some staffs there really puts people off.
I never expect any 5star hotel service from [---] room, but when i went there all the time, i can see she
has lost her duty of care and RCG responsibilities.
Unfortunately Cheers Bar's long standing positive image has compromise by her action.