Jude Sell
18/06/2023
I recently had the displeasure of visiting this venue and I must say it was an absolutely appalling experience. The behaviour of the staff, particularly one Australian lady with visibly blackened teeth, was nothing short of offensive and unacceptable.
My friends and I entered the establishment with the simple desire to enjoy a pleasant meal while watching an NRL match. However, instead of receiving the warm hospitality one would expect, we were treated with utter disdain and subjected to unwarranted mistreatment.
This particular staff member took it upon herself to demand identification from us not once, but twice within a span of ten minutes. Her persistent requests were completely uncalled for and made us feel as if we were being targeted for no reason at all. To make matters worse, she had the audacity to make rude comments about our appearances, which were completely unprofessional, distasteful and unnecessary.
In light of this appalling behaviour, I felt compelled to bring the matter to the attention of the manager. However, the damage had already been done, and my evening was thoroughly ruined. The entire experience was nothing short of disgusting.
I find it deeply troubling that an establishment would employ individuals who possess such a lack of respect for their customers. The staff's actions were not only distasteful but also tarnished the reputation of the establishment itself. I strongly urge the management to conduct a thorough investigation into this incident and take immediate action to rectify the behaviour of their staff.
Based on my encounter, I cannot recommend Blacktown Central Hotel to anyone seeking a pleasant and enjoyable dining experience. It is disheartening to see such unprofessionalism and offensive treatment towards customers. I hope this review serves as a cautionary message to others, and that the management takes this feedback seriously in order to improve the overall atmosphere and customer service. I will not be giving my business here.
Overall Rating: 0 Stars if I could