Grace Kitchingman
13/10/2024
Came here last night for the round up country club night, i'm newly 18 and was super excited for this experience. I've had dinner with my family at this restaurant and loved it. So I was super excited to experience this venue at 18.
At first i was served at the bar by a guy who i believe was named Kai.
He was so friendly and welcoming, even helped us out by recommending drinks. (we are new to this) We all absolutely loved his customer service and his kindness got us all super keen for the night ahead.
Later when we came back to the bar we were served by a girl who seemed to be the one in charge behind the bar. Although she was extremely rude, she just stood there straight faced staring at me and overall just made me feel super uncomfortable and feel really unwelcome. I understand when in supervisor roles, like she looked to be in, you have to be a little more serious/professional. But that does not mean you have to be rude, her service just felt like judgy high-school attitude and her judgment put us all off wanting to go back to the bar.
If not for Kai's service we probably would have left right after she served us.
We are all newly 18 at some point, that did not make me "less than" any of the other customers. Its really not that hard to be nice.