Virginia Estorba Valenzuela
29/01/2024
My recent dining experience at Birallee Tavern Pub last January 25, 2024 was far from enjoyable, tainted by the rude behavior of one of the staff and a series of disappointments in service. The primary issues revolved around an excessively long wait for my order, neglectful handling of the food, and an unwarranted blame game.
I opted for the chicken wings, a seemingly straightforward choice that turned into an hour-long ordeal. When I finally decided to inquire about my order, the staff nonchalantly revealed that they had left it on an empty table because they couldn't locate me. Their excuse? I was seated in the smoking area, and apparently, food couldn't be placed there.
The lack of effort on their part to find us and the subsequent decision to leave the food unattended for over 30 minutes resulted in a cold and inedible meal by the time we discovered it. This level of neglect is unacceptable in any establishment, especially one in the service industry.
Adding to the disappointment was the behavior of one particular staff member who went so far as to blame us for choosing to sit in the smoking area. This blame-shifting was entirely unwarranted and demonstrated a lack of professionalism and accountability.
It's disheartening to encounter such a disregard for customers at Birallee Tavern Pub A successful dining experience relies not only on the quality of the food but also on the service provided. Unfortunately, my experience was marred by a lack of care, accountability, and professionalism from the staff.
I sincerely hope that the Pub takes this feedback seriously and addresses the issues with their staff's behavior and overall service. Potential patrons should be cautious, as my experience suggests a concerning lack of concern for customer satisfaction at this establishment.