Upon check in I notified the reception that I would be staying in a room booked under my brothers name as he recently needed surgery. The receptionist was understating and I recognised that the hotel would need to proceed with caution to avoid room theft. Considering, the manager who was notified about the change was rude and dismissive, not treating me with respect and empathy but shortness and frustration. I proceeded to wait roughly 40 minutes before I received the key. I offered for my brother to call and confirm ID but they said thats not an option and Id need to get him to change the booking name on the third party booking site. My brother was unable to do this so he called and they were able to confirm is ID over the phone after previously stating this wasnt an option.Upon checkout the receptionist, different from check in didnt treat me with respect, he practised no eye contact, and spoke with a degrading tone. When I handed the key to him he looked me up and down and said Id have to wait for my deposit as they need to confirm the room isnt damaged. This is the first hotel where Ive experienced this but I understood and waited. When he got word the room was fine he signalled me over to receive my deposit return ($100 is a large deposit) then proceeded to start a check in process with a different consumer, resulting in me having to wait longer. I feel the treatment may have been influence by my age, as I am 21 but I am a paying costumer who respected the facilities and didnt feel the staff interaction reflected the standard of professionalism the hotel attempts to express.The room itself was lovely, great facilities, comfortable beds, clean and tidy but the costumer service experience unfortunately left a sour taste in my mouth.