15/01/2020 (11 months ago)
We were charged 3 times for the same room. Our Travel Agent pre paid & our credit card was charged twice on two consecutive days which over drew my Bank account. Speaking to the Manager who told me it would be reversed & in my account by 6pm, it's not, leaving me short of money for my holiday. We were greeted on arrival by a receptionist with attitude, staff from then on have been personable. I have to say that we were compensated with a beautiful meal but this hasn't made up for the fact that over $ 1500 has been charged for a standard room for 3 nights. All we can say is beware of fraudulent transactions on your credit cards or stay in one of the many other Hotels in Melbourne.