G B
26/01/2024
Food was unfortunately pretty poor, looked good but cooked poor. Husbands chicken was dry, fish wasn't fresh and pre battered packet fish. Provided feedback to waiter and he remained silent.
We sat right beside kids play room, Service was horrible with the waiter telling my husband our child was to loud and a table had complained. Husband questioned family friendly venue and waiter stated our child was loud - mind you our child is under one, was not crying and was happy throughout and the two tables beside us were having a laugh with us prior - with one table noted poor form on waiter and family friendly venue next to kids room,
Raised it to floor manager who said waiter should not of said this to us without her knowing, she stated she was not aware and had no issues with our child nor had heard of any complaints. Either way not good, not inviting and was made to feel uncomfortable.
Waiter was rude, uneducated on menu and clearly doesn't respect internal rules if he was not support to note a complaint to us without raising to manager first.
Atmosphere was good, nice clean venue. Just a shame about the service and food.
Would not recommend food - lots of other local places better which is a shame as this has a lot of potential - won't be back unless kitchen change.